If you have not installed the secure remote software, you must first follow the tutorial here.
Once you have the secure software installed, follow these instructions:
Find this icon on your desktop (Crossloop), and double-click on it.
|You do not need an account to use this software, click SKIP on the bottom right.|
|This window may or may not appear. If it does click CLOSE to continue.|
|Once you see this screen, you are ready for remote help. The 12 digit code in this picture is just an example, yours will be different each time. Call us with your 12 digit code, and click the connect button.|
|I now have two minutes to initialize the connection.|
|Click YES to accept the incoming connection.|
|You will see this screen when a secure connection has been established.|
Congratulations, you are now receiving expert help from SuperFastFix!